Complaints & Returns

STATEMENT

INNPRO Robert Błędowski Sp. z o.o. would like to inform you that in the interest of user safety, a decision has been made to withdraw the product from the market:
 
Puluz Sunsky PU5022 shadeless tent, EAN: 5907489601191

Reason for withdrawal:

After conducting a product safety analysis, an elevated concentration of substances was found in the product, which indicates that the product does not meet the requirements and may affect the safety of users.
 

Recommendations to consumers:

All customers who have purchased the above product are requested to:
  1. Stop using the product.
  2. Return the product to the point of sale or contact customer service to arrange for pick-up.
  3. Return of the product will be at no additional cost to the consumer.

Legal remedies:

Adequate reimbursement for the value of the recovered product.
Replacement of the recovered product with a safe product of the same type.
 

Corrective actions:

We take all steps to fully eliminate the risks associated with the use of the product.
 
We thank you for your cooperation and apologize for any inconvenience. Our company’s priority remains safety and customer satisfaction. For more information, please contact [email protected]

STATEMENT

INNPRO Robert Błędowski Sp. z o.o. would like to inform you that in the interest of user safety, a decision has been made to withdraw the product from the market:

Headlamp Superfire  HL76, EAN: 6974760350160

Reason for withdrawal:
After conducting a product safety analysis, an elevated concentration of substances was found in the product, which indicates that the product does not meet the requirements and may affect the safety of users.
 

Recommendations to consumers:

All customers who have purchased the above product are requested to:
  1. Stop using the product.
  2. Return the product to the point of sale or contact customer service to arrange for pick-up.
  3. Return of the product will be at no additional cost to the consumer.

Legal remedies:

Adequate reimbursement for the value of the recovered product.
Replacement of the recovered product with a safe product of the same type.
 

Corrective actions:

We take all steps to fully eliminate the risks associated with the use of the product.
 
We thank you for your cooperation and apologize for any inconvenience. Our company’s priority remains safety and customer satisfaction. For more information, please contact [email protected]

STATEMENT

INNPRO has detected a safety issue with the Gosund P1 product. We advise customers to exercise caution when using this product. If necessary, it is possible to return it – please contact your end dealer for this purpose. Wholesale customers are asked to contact their sales supervisor for support.

STATEMENT

INNPRO announces that a safety problem has been identified in its XO and VFAN product series. The safety problem has been identified for three models: XO-L100(EU), XO-L64 (EU), Vfan E03.

Purchasers are urged to exercise caution when using the products. It is possible to return purchased goods. To make a return, please contact the final seller. Wholesale customers are asked to contact the sales supervisor.

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