Complaints & Returns

NOTICE

INNPRO Robert Błędowski sp. z o.o. based in Rybnik informs that for the sake of users’ safety, in connection with the detection of irregularities in the product VFAN E04 – 6971952431799, it has been decided to withdraw from the market.

Dear Sirs,

INNPRO Robert Błędowski sp. z o.o. based in Rybnik regrets to inform you that the product – VFAN brand mains charger, model E04 EAN 6971952431799, which you have purchased from us, poses a threat to the health or safety of the user.

The insulation separating the primary and secondary circuits of the battery charger does not provide adequate separation of live (active) parts from touchable parts during the life of the product, so the secondary terminal socket of the cable connected to the battery charger may be live. If the user touches the terminals of the terminal strip of a low-voltage device connected to the charger while connecting the device to be charged, the user may receive an electric shock.

In view of the above, please:

  1. Discontinue use of the product.
  2. Return the product to the point of sale or contact customer service to arrange for pick-up.
  3. The return of the product will take place at no additional cost to the consumer.

 

Means of compensation:

  1. In order to provide you with appropriate solutions, we offer an appropriate refund of the value of the recovered product.

 

We assure you that we will do our best to make the return process smooth and trouble-free.

 

Corrective measures:

We take all steps to fully eliminate the risks associated with the use of the product. We thank you for your cooperation and apologize for any inconvenience. Our company’s priority remains the safety and satisfaction of our customers. For more information, please contact [email protected]

NOTICE

INNPRO Robert Błędowski sp. z o.o., based in Rybnik, informs that for the sake of users’ safety, in connection with the detection of irregularities in the product LDNIO SE3631 – 6933138636312, a decision has been made to withdraw from the market.

produkt LDNIO

Recommendations to consumers:

All customers who have purchased the above product, please:

Stop using the product.
Return the product to the point of sale or contact customer service to arrange for pick-up.
Return of the product will be at no additional cost to the consumer.

Legal remedies:

Adequate reimbursement for the value of the recovered product

Hazard description:

The protective conductor is connected to the protective conductor of the power strip only by means of a soldered connection, which is not in accordance with the requirements. As a result, there is a risk that the soldered connection will become disconnected as a result of mechanical or thermal stress on the solder joint, resulting in the loss of the protective function of the cable in the event of a fault. In such a case, there is a risk of electric shock to the user and the occurrence of a fire.

Corrective actions:

We are taking all steps to fully eliminate the risks associated with the use of the product. We thank you for your cooperation and apologize for any inconvenience. Our company’s priority remains the safety and satisfaction of our customers. For more information, please contact [email protected]

DE

HINWEIS

Die Firma INNPRO Robert Błędowski sp. z o.o. mit Sitz in Rybnik teilt mit, dass im Zusammenhang mit der Feststellung von Unregelmäßigkeiten bei dem Produkt LDNIO SE3631 – 6933138636312 im Interesse der Sicherheit der Benutzer beschlossen wurde, es vom Markt zu nehmen.

produkt LDNIO

Empfehlungen an die Verbraucher:

Alle Kunden, die das oben genannte Produkt gekauft haben, werden gebeten:

Verwenden Sie das Produkt nicht mehr.
Geben Sie das Produkt an die Verkaufsstelle zurück oder wenden Sie sich an den Kundendienst, um eine Abholung zu vereinbaren.
Die Rückgabe des Produkts erfolgt ohne zusätzliche Kosten für den Verbraucher.

Rechtsbehelfe:

Angemessene Entschädigung für den Wert des zurückgenommenen Produkts

Abhilfemaßnahmen:

Wir unternehmen alle Schritte, um die mit der Verwendung des Produkts verbundenen Risiken vollständig zu beseitigen. Wir danken Ihnen für Ihre Mitarbeit und entschuldigen uns für die entstandenen Unannehmlichkeiten. Die Sicherheit und Zufriedenheit unserer Kunden hat für unser Unternehmen weiterhin Priorität. Für weitere Informationen wenden Sie sich bitte an [email protected]

STATEMENT

INNPRO Robert Błędowski Sp. z o.o. would like to inform you that in the interest of user safety, a decision has been made to withdraw the product from the market:
 
Puluz Sunsky PU5022 shadeless tent, EAN: 5907489601191
puluz shadeless tent

Reason for withdrawal:

After conducting a product safety analysis, an elevated concentration of substances was found in the product, which indicates that the product does not meet the requirements and may affect the safety of users.
 

Recommendations to consumers:

All customers who have purchased the above product are requested to:
  1. Stop using the product.
  2. Return the product to the point of sale or contact customer service to arrange for pick-up.
  3. Return of the product will be at no additional cost to the consumer.

Legal remedies:

Adequate reimbursement for the value of the recovered product.
Replacement of the recovered product with a safe product of the same type.
 

Corrective actions:

We take all steps to fully eliminate the risks associated with the use of the product.
 
We thank you for your cooperation and apologize for any inconvenience. Our company’s priority remains safety and customer satisfaction. For more information, please contact [email protected]

STATEMENT

INNPRO Robert Błędowski Sp. z o.o. would like to inform you that in the interest of user safety, a decision has been made to withdraw the product from the market:

Headlamp Superfire  HL76, EAN: 6974760350160

Reason for withdrawal:
After conducting a product safety analysis, an elevated concentration of substances was found in the product, which indicates that the product does not meet the requirements and may affect the safety of users.
 

Recommendations to consumers:

All customers who have purchased the above product are requested to:
  1. Stop using the product.
  2. Return the product to the point of sale or contact customer service to arrange for pick-up.
  3. Return of the product will be at no additional cost to the consumer.

Legal remedies:

Adequate reimbursement for the value of the recovered product.
Replacement of the recovered product with a safe product of the same type.
 

Corrective actions:

We take all steps to fully eliminate the risks associated with the use of the product.
 
We thank you for your cooperation and apologize for any inconvenience. Our company’s priority remains safety and customer satisfaction. For more information, please contact [email protected]

STATEMENT

INNPRO has detected a safety issue with the Gosund P1 product. We advise customers to exercise caution when using this product. If necessary, it is possible to return it – please contact your end dealer for this purpose. Wholesale customers are asked to contact their sales supervisor for support.

STATEMENT

INNPRO announces that a safety problem has been identified in its XO and VFAN product series. The safety problem has been identified for three models: XO-L100(EU), XO-L64 (EU), Vfan E03.

Purchasers are urged to exercise caution when using the products. It is possible to return purchased goods. To make a return, please contact the final seller. Wholesale customers are asked to contact the sales supervisor.

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